Definition of the day:
Accidental users of technology — people whose preference would be to find a way of completing a task that avoids the use of technology, but who are not given a choice.
Hollnagel, E. and Woods, D. (eds) (2005) Joint Cognitive Systems: Foundations of Cognitive Systems Engineering, Boca Raton, FL, CRC Press.
Phil Marsden & Erik Hollnagel, “Human interaction with technology: The accidental user.” Acta Psychologia, Volume 91, Issue 3, April 1996, Pages 345-358.
And … err … no, I haven’t read either … the definition was an accidental find. But a good one!